SHIPPING / PROCESSING TIME
READY TO SHIP ITEMS: Will ship within 3 days from the time of purchase, unless MTO items are included, then order will ship within 15 days.
MADE TO ORDER ITEMS: We aim to ship within 15 business days from the date of purchase.
PREORDERS: will vary by product. Each preorder will have its own ETA.
DOMESTIC SHIPPING
All items ship with USPS first class mail. A tracking number is provided VIA email once your item has shipped.
INTERNATIONAL SHIPPING
All international packages are shipped via International First Class.
- You will be responsible for your country’s sales tax and/or duties.
- Customs fees are the responsibility of you, the buyer.
- If you refuse to pay your customs fees and your package is returned to us we will not refund you money as we do not offer refunds.
- You will incur additional shipping fees to have your package resent.
DAMAGED / LOST MAIL
Packages marked as delivered, but are -not received- are the customer's responsibility to track. Domax Kids is not liable for damaged/lost packages. If your item has been lost in transit, please contact your local post office or visit the links provided below.
*We do not issue refunds on lost packages*
- File a claim https://www.usps.com/help/claims.htm
- Track your package https://www.usps.com/manage/welcome.htm
RETURNS / REFUNDS
ALL sales are final. Returns are only permitted if item is defective, or you received the incorrect item.
EXCHANGES
We understand that children grow, and each clothing line has different sizing. We only offer exchanges within 5 business days of receiving your items.
- To request an exchange email domaxkidscollection@gmail.com with "EXCHANGE REQUEST" and order# in subject line and the following information:
- Reason for exchange
- Item to exchange for
- Exchanges will be offered for items returned unworn, unwashed, and tags attached.
- We do not offer exchanges on holiday or sale items.
- Customer is responsible for return shipping charges.
- Proof of purchase is required (your emailed order confirmation).
COUPON CODE:
Coupon codes may not be combined. You are responsible for making sure your coupon code has been entered at check out. Coupons cannot be applied to previous orders.
SIZING
Each listing has a description of how the item fits and sizing recommendations.